Customer Service Is King in Health Care
Thu, 09/02/2010 - 1:03pm | Sally Gammon
In health care, competition is clear. There are health-care providers – small and large – seemingly around every corner. That means that you have a choice. When you need post-acute care, you can choose Good Shepherd Rehabilitation Network or you can choose one of our competitors. Clearly, we want you to choose Good Shepherd.
That’s why we are committed to facilitating excellent functional outcomes for all our patients, providing services in convenient locations and, above all, providing unsurpassed customer service to everyone who comes through our doors. Customer service is king in health care. When you enter a hospital or a health-care facility, you may be anxious. Sometimes you are even scared. If we can ease your mind, communicate with you fully and make you feel at home, you will have a positive experience and you will have a better chance at recovery.
At Good Shepherd, customer service is a way of life. We measure our customer service performance using Press Ganey®, an independent research tool, and we track our results consistently. When our scores slip, we develop action plans to address them.
At Good Shepherd, we believe that better service leads to better outcomes – and better lives for the people we serve.
We post our most recent Press Ganey and functional outcomes data on a quarterly basis. Click here track our progress, and feel free to let us know if you have any ideas or suggestions about how we can provide outstanding customer service to every patient.